Privacy Policy

Overview

This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

Information you provide

When you shop, rent, or contact us, you may provide your name, email address, phone number, billing and shipping address, order or rental details, and any messages you send us through support requests, forms, or email.

Payment information

Payments are processed through Lightspeed and our payment providers. We do not store your full payment card number.

Information collected automatically

When you visit our site, we automatically collect device and browser information, IP address and general location, pages you view and actions you take, and data from cookies and similar technologies.

How We Use Your Information

We use the information we collect to process orders, rentals, payments, and returns; provide customer support; send order and rental updates like confirmations, shipping notices, and pickup reminders; improve our website, products, and customer experience; prevent fraud and protect our business; and send marketing emails if you opt in. You can unsubscribe at any time.

Cookies and Analytics

We use Google Analytics and other tools to understand how people use our site. These tools use cookies to collect information about pages viewed, time on site, and general location. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled. We use functional cookies to run the site, analytics cookies to understand usage, and marketing cookies if you have opted into communications from us.

Third-Party Services

Our store runs on Lightspeed. Rentals are managed through Booqable. We also use Google Analytics for site analytics. Each of these services may collect and process information under their own privacy policies.

How We Share Information

We share information only as needed to operate our business, including with our ecommerce platform (Lightspeed), our rental management platform (Booqable), payment processors, shipping carriers, and other service providers that support site operations and marketing. We may also share information when required by law or to protect our rights and safety.

Data Retention

We keep information as long as needed to fulfill orders, manage rentals, provide support, and meet legal and tax requirements. Rental agreements may be retained longer for liability and compliance purposes.

Your Choices

You can opt out of marketing emails using the unsubscribe link in any email we send. You can also request access to, correction of, or deletion of your information by contacting us at [email protected]. We will respond within a reasonable time and will let you know if any limitations apply.

Security

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Children

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. When we do, we will update the effective date at the top of the page.

Contact

Gear Garage CDA
[email protected]
(208) 661-3116
1325 E Sherman Ave, Coeur d'Alene, Idaho 83814