Return Policy

We are a small shop, and shipping skis is expensive. To keep prices fair for everyone, we keep our return policy simple.

Used Gear

All used gear is final sale. No returns or exchanges on used skis, boots, bindings, poles, or any other used items.

In-Store Returns Only

All returns must be made in store, even if the item was purchased online.

New Gear Return Window

New, unused items may be eligible for return within 14 days of the date of delivery or in-store pickup. To qualify, the item must be unused and in resellable condition, include original packaging, tags, and all accessories, and not fall under any final sale category listed in this policy.

Mounted Bindings

If bindings have been mounted, drilled, or installed on skis, the skis are considered used and are final sale.

Return Type

Qualifying returns are issued as store credit or an exchange. We do not issue cash or card refunds.

Shipping and Delivery Fees

Shipping fees are non-refundable.

Oversized Item Return Shipping

You are responsible for return shipping fees on oversized items (skis, snowboards, and similar large shipments) if you refuse a delivery without inspection, miss a delivery appointment, or return a non-defective, undamaged item.

Damaged or Wrong Item

If your order arrives damaged or incorrect, contact us within 48 hours of delivery and keep all original packaging. We will work with you to make it right.

Contact

Gear Garage CDA — (208) 661-3116 — [email protected]